Data Deletion Instructions

You can remove your data from Bridge24 at any time. This page explains every way to do it and exactly what gets deleted. All deletions are completed within 30 days.

Option 1 — From inside the app (fastest)

1. Sign in to Bridge24.
2. Go to Connections.
3. Click Disconnect on your Meta connection. This immediately revokes Bridge24's access and deletes the stored access token and all Meta Platform Data we hold for that connection (ad accounts, campaigns, metrics, pixels).
4. To erase your entire account (email, campaigns drafts, everything), email us using Option 2 below — mention "delete my account".

Option 2 — By email

Send an email to [email protected] with the subject "Data deletion request" from the email address linked to your Bridge24 account. We will confirm the deletion by reply within 30 days — usually much sooner.

Option 3 — From Facebook (removing the app)

You can also cut Bridge24's access directly on Meta's side:

1. On Facebook, go to Settings & privacy → Settings.
2. Open Apps and websites.
3. Find Bridge24 and click Remove.

This immediately invalidates our access. Then use Option 1 or 2 above if you also want the data we already hold to be erased before the standard retention period ends.

What gets deleted

• Your encrypted Meta access token — revoked and destroyed immediately on disconnect;
• All Meta Platform Data we synced on your behalf: ad accounts, campaigns, ad sets, ads, metrics, pixel references;
• On full account deletion: your email, password hash, drafts, uploads and all app content;
• Backups containing your data expire and are overwritten within 30 days.

The only data we may retain after deletion is what the law requires us to keep (for example invoicing records), kept isolated and never used for any other purpose.

Questions

Anything unclear? Email [email protected] — a human reads every message. See also our privacy policy.